On 3G and outgoing mail not sending? Chances are, you need to set the SMTP server specific to your network. Here’s the list that may grow over time: (more…)
Tag: mtn
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MTN Business Data lines crash – down again
Last time, generator maintenance in Johannesburg took everything offline.
There was just notification with the subject line “unknown” (referring to the categorisation of the issue) at 14h22:
SYMPTOMS EXPERIENCED: Intermittent Degradation in Service SEVERITY: Critical (more…)
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MTN Business goes down – Network Outage over
Seems as though systems are being restarted / links restored, 1hr 10 min later… Whole of South Africa was affected by the network outage.
Running commentary here.
To quote the WebAfrica forum “Is this “network issue” anything to do with the power failure (and generator backup failure) that occurred at MTN moments ago bringing down the entire Hetzner hosting facilities?”
mybroadband.co.za is still struggling to come back online, and has been taken offline again…
Update: “According to MTN Business’ Edwin Thompson an Eskom power failure at 14:30 meant that the data centre relied on generator power this afternoon. Unfortunately the main generator ‘blew itself up’ which impacted the electricity infrastructure at the facility. While the power and generator system for the facility is fully redundant, Thompson explained that this it is not really possible to prepare for these types of unexpected events.
“The Gallo Manor data centre is a key hosting facility in South Africa with numerous large clients like iBurst and Hetzner. The downtime therefore does not only affect websites like MyBroadband, but also hosted services like authentication & billing for iBurst and hosted PBX solutions.” – mybroadband.co.za is back up…
MTN confirmed that it is experiencing network problems. “MTN is experiencing network problems in Pretoria and surrounding areas, which are impacting on all services. We are currently investigating the matter and we will shortly confirm how soon the problem is expected to be resolved,” said Sameer Dave CTO of MTN SA. -
MTN Business goes down
So MTN Business’s Datacentre is down (was Verizon Business, was UUNET). JNB issue, but whole network affected. Should sites not resolve, that’s most likely the problem. No indication of source of issue (Telkom ATM link? faulty Cisco router reload?)
We await with baited breath… Meanwhile, iol.co.za and FNB, as well as iafrica.com and Standard Bank, to name a few, are down…
The MTN Business sites are all non-responsive – all DNS not returning IPs, either… “Server not Found” issue…
Sigh…
Update:
It’s a doozy:
- ns4.iafrica.com returned (SERVFAIL)
- ns0.is.co.za returned (NORECORDS)
- ns1.coza.net.za returned (SERVFAIL)
- ns0.neotel.co.za returned (NORECORDS)
- ns2.coza.net.za returned (NORECORDS)
- ns0.plig.net returned (NORECORDS)
- ns2.iafrica.com returned (SERVFAIL)
- ns1.iafrica.com returned (SERVFAIL)
Update: Indeed, can confirm that there was a power failure in Johannesburg (JNB) (co-incidentally at the same time as the comment below). Alledgedly just been restored and network is being brought back online/troubleshot… They’re also investingating why the network in Cape Town (CPT) went down on a JNB issue…
Affects the entire network in South Africa, so browsing is going to be helluva slow…
Update: 16h30 — MTN Business Customer Centre is online again, guess they’re bringing things up step by step… But sites like mybroadband.co.za are still down…
Update: Allegedly, they were going to replace and update the Durban UPS setup today (and Cape Town, too), finishing at 13h00 (15h00), which is not to have caused the issue — no notices or information yet; there was not even a notification mail triggered (via any network).
Update: 16h41 — Iafrica.com’s back, as is Standardbank.co.za.
Total down time on network: 1hr 10min – all systems and mail and DNS responding correctly from the Farm. Some server up north don’t seem so lucky – looks like they’re being physically restarted!?
Sigh. Let’s see what the “explanation” is.